Frequently Asked QuestionsQ: Does it take tap water or distiller? A: It takes tap water, but we recommend to use with distilled water to prolong its working life. Q: How often should I clean my diffuser? A: We recommend you to clean water tank, upper lid and base regularly after 3 times of use. Q: There is no mist coming out? A1: Add enough water but not exceed the MAX line. Unplug, check and re-plug correctly. A2: Firmly lock the inner cap with the upper lid and try again. A3: There are 2 misting mode: continous and intermittent. Choose the right misting mode. A4: Diffuser may auto shuts off after a long period of use. Please wait for 1-2 hours and retry again. Q: Does this diffuser run with the light off? A: Yes, you can run mist with the light off, or run light with mist off. Q: Is it BPA free? A: Yes, it is BPA free. Q: What might cause water leaking? A1: Firmly lock the inner cap with the upper lid and try again. Loose built-in cap may cause water leaking. A2: You might received a damaged freight. Check if there is tiny cracks in water tank. Q: How large of an area does it cover? A: This 100ml diffuser is portable sized and is designed for covering 100-150 sq ft area. For larger room you can choose our 300ml 500ml diffuser.
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